Zendesk

Zendesk connections give you access to your company’s customer support data.

Source Setup

You will need your Zendesk account subdomain in order to create a Zendesk connection. The subdomain is the root word that precedes your zendesk.com URL(e.g., https://domain.zendesk.com/).

Etleap uses OAuth to authenticate with Zendesk. You will be forwarded to your Zendesk account when setting up a new connection in Etleap to authorize API access. The only information needed to create the connection is your Zendesk account subdomain. The subdomain is the root word that precedes your zendesk.com URL (e.g., https://domain.zendesk.com/).

Note

Prefer using an API? Go here and select Zendesk under the Body header to start creating your connection via API.

What Data is Available?

Warning

Update-Mode Deletes Support

Deletes are not supported for update-mode entities with this connector.

You can create Zendesk pipelines with the following entities:

Entity	Pipeline Mode
Group Memberships	Replace
Groups	Replace
Macros	Replace
Organizations	Replace
Satisfaction Ratings	Replace
SLA Policies	Replace
Tags	Replace
Ticket Audits	Update
Ticket Comments	Update
Ticket Fields	Replace
Ticket Forms	Replace
Tickets	Update
Ticket Metrics	Update
Users	Update

Update mode entities utilize Zendesk’s Incremental Exports API . To use these entities, the user that authenticates the connection must have admin privileges in Zendesk.