Zendesk

Zendesk connections give you access to your company’s customer support data.

Source Setup

You will need your Zendesk account subdomain in order to create a Zendesk connection. The subdomain is the root word that precedes your zendesk.com URL(e.g., https://domain.zendesk.com/).

Etleap uses OAuth to authenticate with Zendesk. You will be forwarded to your Zendesk account when setting up a new connection in Etleap to authorize API access. The only information needed to create the connection is your Zendesk account subdomain. The subdomain is the root word that precedes your zendesk.com URL (e.g., https://domain.zendesk.com/).

Note

Prefer using an API? Go here and select Zendesk under the Body header to start creating your connection via API.

What Data is Available?

Warning

Update-Mode Deletes Support

Deletes are not supported for update-mode entities with this connector.

You can create Zendesk pipelines with the following entities:

Entity	Pipeline Mode	Iceberg Support
Group Memberships	Replace	Batch
Groups	Replace	Batch
Macros	Replace	Batch
Organizations	Replace	Batch
Satisfaction Ratings	Replace	Batch
SLA Policies	Replace	Batch
Tags	Replace	Batch
Ticket Audits	Update	Streaming
Ticket Comments	Update	Streaming
Ticket Fields	Replace	Batch
Ticket Forms	Replace	Batch
Tickets	Update	Streaming
Ticket Metrics	Update	Streaming
Users	Update	Streaming

Update mode entities utilize Zendesk’s Incremental Exports API . To use these entities, the user that authenticates the connection must have admin privileges in Zendesk.