Kustomer

Kustomer connections give you access to your customer service data.

Source Setup

Etleap connects to Kustomer via API Key-based authentication. Please perform the following steps within your Kustomer account to generate API credentials required for creating a connection in Etleap.

Open the Kustomer App and sign in.
Navitage to Settings → Security → API Keys.
Click + Add API Key.
Enter a Name and select the following Roles.
1. org.admin.read
2. org.admin.spam.read
3. org.permission.read
4. org.user.read
5. org.permission.search.create
6. org.permission.search.update
7. org.permission.search_global.create
8. org.permission.search_preview.create

Select the expiration date to your API Key.

Note

If the API Key expires, Etleap won’t be able to extract new data.

(Optional) If you want to restrict access to Etleap only, please enter the appropriate IP address from the IP Whitelisting article followed by /32.
Create your API Key and copy the TOKEN. For security reasons, the TOKEN will only be displayed once.

You will need the TOKEN when creating a connection in Etleap.

Note

Prefer using an API? Go here and select Kustomer under the Body header to start creating a connection via API.

What Data is Available?

Check out the Kustomer entities and relationships that you can load to your destination below.

Tip

Update-Mode Deletes Support

Deletes are supported for update-mode entities with this connector.

You can create Kustomer pipelines with the following entities:

Entity	Pipeline Mode		Iceberg Support
Audit Logs	Append		-
Brands	Replace		Batch
Business Schedules	Replace		Batch
Cards	Replace		Batch
Companies	Update		-
Company Emails	Update	✓	-
Company Locations	Update	✓	-
Company Phones	Update	✓	-
Company Social	Update	✓	-
Company URLs	Update	✓	-
Conversation Events	Update		-
Conversation Forwards	Update		-
Conversation Times	Update		-
Conversations	Update		-
Custom Attribute Metadata	Replace		Batch
Customer Drafts	Update		-
Customer Emails	Update		-
Customer External Ids	Update		-
Customer Locations	Update		-
Customer Merges	Update		-
Customer Phones	Update		-
Customer Shared Emails	Update		-
Customer Shared External Ids	Update		-
Customer Shared Phones	Update		-
Customer Shared Social	Update		-
Customer Social	Update		-
Customer URLs	Update		-
Customers	Update		-
KObjects	Update		-
Klasses	Replace		Batch
Message Attachments	Update		-
Messages Shortcuts	Update		-
Messages	Update		-
Note User Mentions	Update		-
Notes	Update		-
Notifications	Replace		Batch
Outbound Accounts	Replace		Batch
Queues	Replace		Batch
SLAs	Replace		Batch
SLAs Criteria	Replace		Batch
SLAs Versions	Replace		Batch
Satisfactions	Replace		Batch
Shortcuts	Replace		Batch
Snoozes	Replace		Batch
Spam Senders	Replace		Batch
Tags	Replace		Batch
Team Queues	Replace		Batch
Team Routing Settings	Replace		Batch
Teams	Replace		Batch
Users	Replace		Batch