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DocumentationApplicationsKustomer

Kustomer

Kustomer connections give you access to your customer service data.

Source Setup

Etleap connects to Kustomer via API Key-based authentication. Please perform the following steps within your Kustomer account to generate API credentials required for creating a connection in Etleap.

  1. Open the Kustomer App  and sign in.

  2. Navitage to Settings → Security → API Keys. API Keys

  3. Click + Add API Key.

  4. Enter a Name and select the following Roles.

    1. org.admin.read
    2. org.admin.spam.read
    3. org.permission.read
    4. org.user.read
    5. org.permission.search.create
    6. org.permission.search.update
    7. org.permission.search_global.create
    8. org.permission.search_preview.create
Add API Key
  1. Select the expiration date to your API Key.
Note

If the API Key expires, Etleap won’t be able to extract new data.

  1. (Optional) If you want to restrict access to Etleap only, please enter the appropriate IP address from the IP Whitelisting article followed by /32.
  2. Create your API Key and copy the TOKEN. For security reasons, the TOKEN will only be displayed once.

You will need the TOKEN when creating a connection in Etleap.

Note

Prefer using an API? Go here  and select Kustomer under the Body header to start creating a connection via API.

What Data is Available?

Check out the Kustomer entities and relationships that you can load to your destination below.

Kustomer-erd-v6.jpeg

Tip

Update-Mode Deletes Support

Deletes  are supported for update-mode entities with this connector.

You can create Kustomer pipelines with the following entities:

EntityPipeline Mode
Audit Logs  Append
Brands  Replace
Business Schedules  Replace
Cards  Replace
Companies  Update
Company Emails  Update✓ 
Company Locations  Update✓ 
Company Phones  Update✓ 
Company Social  Update✓ 
Company URLs  Update✓ 
Conversation Events  Update
Conversation Forwards  Update
Conversation Times  Update
Conversations  Update
Custom Attribute Metadata  Replace
Customer Drafts  Update
Customer Emails  Update
Customer External Ids  Update
Customer Locations  Update
Customer Merges  Update
Customer Phones  Update
Customer Shared Emails  Update
Customer Shared External Ids  Update
Customer Shared Phones  Update
Customer Shared Social  Update
Customer Social  Update
Customer URLs  Update
Customers  Update
KObjects  Update
Klasses  Replace
Message Attachments  Update
Messages Shortcuts  Update
Messages  Update
Note User Mentions  Update
Notes  Update
Notifications  Replace
Outbound Accounts  Replace
Queues  Replace
SLAs  Replace
SLAs Criteria  Replace
SLAs Versions  Replace
Satisfactions  Replace
Shortcuts  Replace
Snoozes  Replace
Spam Senders  Replace
Tags  Replace
Team Queues  Replace
Team Routing Settings  Replace
Teams  Replace
Users  Replace
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